We take safeguarding online privacy seriously. Please read the whole of this statement carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use and the key details of our privacy policy.

From time to time, we may need to change our privacy policy because of changes in our organisation, legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement. 

NW Sleep Consultancy is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018 and we are registered as a Data Controller with the Information Commissioner’s Office Registration Number [ZB677043]

Any questions regarding our processing of personal data should be directed to us via nicole@nwsleep.co.uk

SCOPE

Our Privacy Statement governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world. 

We are guided by the following principles when processing data:

• We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;
• We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
• We will collect and use your personal information only if we have sensible business reasons for doing so, such as contacting you with a monthly or weekly newsletter and or relevant offers from time to time and/or to provide you with coaching services.
• We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;
• We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
• We will apply high technical standards to make our processing of data secure;
• Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law. 

DATA COLLECTION

What data is collected: 

NW Sleep Consultancy collects the following data:

• ​your names, including those of your children
• contact information including email address and telephone number
• your child’s date of birth
• your child’s birth weight
• Information about any health issues or concerns
• Ages of any other children in the household
• your address (if provided) for mailing purposes
• and any information you provide to us in your questionnaire ​

How data is collected:

You directly provide NW Sleep Consultancy with most of the data I collect. Information about you and your child may be collected via spoken or written information that you provide. You may make an enquiry initially via email, the website, through social media or the phone. If your enquiry does not result in proceeding with a sleep plan/support by NW Sleep Consultancy then this personal information will be held on file for 5 years, in case you get in contact again.

​NW Sleep Consultancy is not responsible for data which you provide through any linked websites.

​DATA USAGE

How data is used:

Personal information collected by me via email, website form, social media or phone is stored and used by NW Sleep Consultancy for the purpose of providing sleep support (plan or consultation.) I use the data to:

• ​Prepare, plan and create bespoke sleep training plans appropriate for your child’s needs and age
• Provide age appropriate advice and guidance for your child’s needs
• Track and monitor progress of cases (Review sleep logs)
• Communicate and share plans and information with you via email, social media or phone
• Send you any relevant resources discussed
• Send you invoices
• Send appointment information (Consultation dates, times and medium to be used.)

​Any sensitive personal information is stored securely and processed in confidence by NW Sleep Consultancy and shall only be used for the purposes of tailoring and designing a sleep plan for your child.

​Unless required to do so by law, we will not disclose any personal information collected to any person other than as set out above.

​We do not sell or share your details with any third parties.

DATA STORAGE

All information about you, your child and their sleep plans/progress is stored securely in my systems to ensure that I have a complete record of my service. NW Sleep Consultancy will store your data electronically in a password protected computer and hard copy in a locked filing cabinet. Paper records are stored securely in accordance with Data Protection Regulations.

​NW Sleep Consultancy will retain your personal data for a maximum of 7 years in line with the coverage of my services. Once this time period has expired, I will delete your personal data.

LEGAL BASIS FOR PROCESSING YOUR DATA

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

• You have consented
• For the performance of a contract
• For compliance with a legal obligation which we must perform
• To protect vital interests of your or another person
• It is in the public interest
• It is in the legitimate interests pursued by us or a third party

We collect data for the purposes set out above. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained. 

Any health data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.

 LINKS FROM OUR SITE

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use policies. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website. 

CHANGES TO OUR POLICY & FUTURE PROCESSING 

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at www.nwsleep.co.uk 

POLICY DETAILS

We continually review our privacy practices and may change our policy and privacy statement from time to time. When we do this an amended privacy statement will be placed on our website at www.nwsleep.co.uk 

This privacy notice was published on 14th April 2024 and last updated on 14th April 2024.

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact us at nicole@nwsleep.co.uk